Service Manager, Facility Services

General Job Description: 

The union labor force of approximately 4-5 FSG geographic teams comprises multiple supervisors, foremen, journeymen, apprentices, mechanical equipment serviceman (MES), and mechanical equipment service Tradesmen (MEST).  It is the Service Manager’s ultimate responsibility for the quality, timeliness, field documentation, productive and safe execution of maintenance, repair and retrofit work performed by the above field organization.  

Supervises:

The Service Manager, Facility Services Group is directly responsible for union mechanical service technicians in FSG.

Essential Duties & Responsibilities:

• Maintain appropriate field staffing levels to meet the workload requirements in the assigned geographical areas and ensure the highest productivity rate possible.  
• Maintain a composite labor mix of Journeymen, Apprentices, MES, MEST to be competitive in each marketplace.  
• Assist area supervisors with recruiting the best field technicians for the required work.  Maintaining an interview process.  
• Assist with coordination and completion of the “site safety inspection” (SSI) process. 
• Participate in the hiring process for all Union Mechanical Technicians
• Participate in the performance management process, ensuring that all employees, when necessary, are counseled in a timely, consistent and fair manner.  
• Collaborate with General Service Manager and Director of Field Operations to maintain and update Policy and Procedure Manual for Facility Service field personnel.  
• Partner with our Safety & Workers Comp Departments & assist with investigations involving vehicle/job site accidents, injuries, and property damage.  
• Review maintenance hours regularly to ensure that maintenance work will be complete by the end of the month.         
• Review weekly labor hours reports to ensure that each employee is getting close to 40 hours per week.  
• Review weekly productivity reports to identify & address excessive non-billable hours & potential issues. 
• Review weekly field expense sheets and work orders that are flagged by area coordinators that may be extraordinary.  
• Review over budget invoices and address with supervisors to prevent this from happening in the future. 
• Review and demonstrate an understanding of the Union’s contract UA National Maintenance Agreement.  
• Resolve customer complaints as they arise, meet with customers when necessary.  
• Interface and assist with Service and Construction Sales Personnel as needed
• Assist General Service Manager with labor budgets as needed  
• Assist in problem solving, conflict resolution and Collections with consistency and timeliness.  
• Conduct periodic job site visits to ensure quality work is being performed by ACCO technicians.
• Be proactive in all dealings; anticipate problems that may arise and work to resolve them.
• Training – determine what technical training and customer service training is needed 
• Facilitate and/or coordinate training as needed.
• Technical Bulletins – provide technical information to the field as it becomes available. 
• Ensure that ACCO’s standards are met and maintained.
• Labor cost – become familiar with ACCO’s labor burden rates and where to find each union’s labor package to determine labor costs.  
• Conduct General safety meetings annually.  Assist General Service Manager with coordination and conducting of General Safety Meetings. Assist with Tyfoom safety meeting ideas and dissemination.
• Be innovative; bring forward technologies that could give ACCO an edge over the competition.  
• Tools – ensure that each mechanic has a tool list on file. Address excessive tool purchases as made aware by the Field Support Manager.  
• Assisting in the creation of a maintenance task for a piece of machinery or job site when necessary. 

Position Requirements (Skills, Work Experience, Education, etc.):

• H.S. Diploma or equivalent
• 10 years minimum hands-on field experience  
• 5 years additional experience as a field foreman or field supervisor  
• Strong technical background in the HVAC / Refrigeration field, including the ability to teach others.  
• A proven track record of managing teams to bring jobs in on budget.  
• Ability to stand in front of an audience and conduct a meeting.  
• Selling experience in a service and retrofit environment, preferred   
• Well-developed interviewing and performance assessment capabilities.  
• Willing & able to work 2^nd or 3^rd shift per business needs
• Participate in the local union highly encouraged
• This position requires regular visits to outlying offices in the Southern Region 
• Tele-commuting is not permitted
• Regular and routine attendance is required
• Must possess and maintain a valid driver’s license

ACCO Competencies:

Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.

Insight: The ability to gather and make sense of information that suggests new possibilities.

Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.

Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.

Big Picture: Understands and contributes to organizations’ short- and long-term business strategy.  On a personal level has independently developed a vision for short- and long-term career success.

Motivation / Dedication: Commits to excellence in pursuing unselfish goals.  Initiates action with collective goals takes responsibility and shows personal humility.

Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.

Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, type, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit.

The individual in this position must be physically willing and able to visit jobsites, climb ladders to reach rooftops and above t-bar equipment. 

Hours: This is an exempt position. Workdays are scheduled from Monday through Friday 6:30 am to 3:30 pm.

Travel: 80% of the time within the assigned geographical footprint. This position may require regular visits to other ACCO offices.

COMPETITIVE WAGES:

 $120,000 to $180, 000 Annual Salary. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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